Help and Support - Flow Power

Customer Support

If you happen to have a poor experience with us, we want to know. The sooner we hear about it, the sooner we can do something about it.

Let us know

In order to address the issue quickly and effectively, please provide us with some basic information, including:
  • Your Flow Power account number
  • Your name and preferred contact details
  • A description of your complaint
We sincerely hope that we can resolve your issue. If you’re not satisfied with the outcome or you want independent advice and assistance, you can contact the Energy and Water Ombudsman in your respective state or territory at any time.

You can view our complaints policy here.

Call us

1300 08 06 08

Email us

complaints@flowpower.com.au

Write to us

PO Box 6074, Hawthorn Vic 312

Energy and Water Ombudsman’s

NSW

Call 1800 246 545 or visit www.ewon.com.au

VIC

Call 1800 500 509 or visit www.ewov.com.au

SA

Call 1800 665 565 or visit www.ewosa.com.au

QLD

Call 1800 662 837 or visit www.ewoq.com.au

TAS

Call 1800 001 170 or visit www.energyombudsman.tas.gov.au

ACT Civil and Administrative Tribunal

Call (02) 6207 1740 or visit www.acat.act.gov.au

Other useful information

Read Flow Powers policy documents here.

Read about the procedures and policies relating to the function of Flow Power here.

The Flow Power team are here to assits you. We are online Mon-Fri 9 am – 5 pm via the chat feature at the bottom of your screen, or give us a call on 1300 08 06 08.

Putting the power back in your hands since 2009